Skip to content

Hub4Screen · MK-Tech-Solutions

Request account and data deletion — Hub4Screen

You can ask MK-Tech-Solutions to delete your Hub4Screen account and associated data, or request deletion of particular data. You can submit a request after uninstalling the app and without signing in.

Deletion request process for the launch release — effective when the service opens to customers.

Email an account/data deletion request

The button opens a draft in your email app. Complete and send it for us to receive your request. If you have no email app, email the address below with the subject ‘Hub4Screen — deletion request’.

support@mk-tech-solutions.com

How we handle a request

  1. Email from the account address if possible, identify the organization and describe what you want deleted. Do not send identity-document photos at this stage.
  2. We verify identity and authority. Deleting your personal account does not authorize deletion of the organization, other users or shared content.
  3. After verification we explain the deletion scope and aim to complete the request within 30 days. We will tell you if more information is needed or a limitation applies.
  4. You receive confirmation of what was deleted and any retained information, its reason and retention period.

What deletion covers

Account deletion covers the sign-in identity and associated account information and data under our control. Whole-organization deletion also covers device data, interactions and organization files, and requires separately verified authority. If a screen's managing organization controls the information, we coordinate with it.

Information that may remain temporarily

Application runtime logs are retained for 14 days; audit records for one calendar year from creation. Rotating backups may temporarily contain a copy of erased information: database backups are retained for 14 days and previous versions of ordinary files for up to 30 days; screenshots have separate cleanup. We identify information retained for a specific legal obligation or dispute, its reason and retention period in our response. Recorded deletions must be reapplied after a restore before access resumes.

Uninstalling, unpairing or suspending an account does not delete data already sent to the service.

Privacy policy